If you have an on-call service or need an extra collection, please call our automated booking system anytime to book your collection. Call 0800 826 545 and enter the pin number for the bin that needs collecting. If you do not have the pin codes for your bins, click here to request them.
Alternatively, you can email your order to email@example.com
Make sure to include your business name or WM Number, address, the bin type that needs servicing, contact phone number and PO number (if required). You can also use our Contact Us form to get your order processed quicker.
If you have an urgent order, call our contact centre on 0800 10 10 10 and we will do our best to arrange a collection.
If you are closing for the holidays or need to cancel a scheduled services, you can suspend your services. The earlier we know the better, but please give us at least two working days’ notice. Please click here to fill out the suspension form.
To change or cancel a scheduled service, please click here to fill out the suspension form at least one working day in advance.
If you are a Building and Construction customer, our GOBuild app is just for you.
With GOBuild you can order bin delivery, removal and exchange across our range of bin sizes. Click here and we’ll get you set up.
If you have an urgent order, call our contact centre on 0800 10 10 10 and we will do our best to arrange a collection. See more in our FAQs
Safe, successful service starts with you and your bins. Check out our top tips to make things go smoothly on your service day.
Our drivers often start early in the morning, meaning your bin could be collected before you start the next day. You can help them out by:
These services could happen any time of the day, so it’s important your site is skip bin ready and that we have a site contact in case there are any issues:
Download our Skip Bin Safety Poster
See more in our FAQs