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  • What is WMGO?

    WMGO helps you buy and manage all your home’s waste needs. You can order a recurring wheelie bin services or one-off services like a skip or FlexiBin® collection.

    You can view scheduled collections in your online calendar, receive collection notifications, and view and pay any invoices.

  • How do I create a WMGO account?

    An account is created when you purchase your first service with Waste Management NZ. The email address you sign up with will be your username, and you’ll be asked to select a password.

  • Where can I login to WMGO?

    You can login to WMGO at by clicking the Login button in the top right corner. Alternatively you can download the WMGO app from the Apple App Store or Google Play Store where you will also find the Login button in the top right corner.

  • What services are available on WMGO?

    Wheelie bins are available for garden, general waste, and recycling on 12-month terms. You can pay up front, or in monthly instalments.

    Skips can be booked for general waste, garden waste, and cleanfill.

    To purchase a FlexiBin, please visit one of our stockists. When you’re ready for your FlexiBin to be collected, your can order your collection through WMGO.

    Please note that the services available may vary depending on the collection address.

  • Can I order more than one bin?

    You can order more than one wheelie bin during a single transaction on WMGO.

    To book more than one skip or FlexiBin collection, you must place multiple orders.  

  • Can I manage multiple addresses on my account?

    Yes, all services that you’ve purchased while logged in to your WMGO account will be available to manage in WMGO.

    If you have a service you can’t view in WMGO, please contact us.

  • Can I pause my WMGO collection?

    WMGO wheelie bin collections are a subscription service and cannot be paused.

    If you have inconsistent or variable waste needs, PayAsUGO may provide a better solution. To find out more about PayAsUGO, click here.  

  • How do I convert my WMGO account into a PayAsUGO account?

    If you want to move from a WMGO service to a PayAsUGO service, please contact us.

  • How do I reset my WMGO password?

    You can reset your password by clicking here or by going to the login screen and selecting Forgot your password?.

  • My collection was missed, what do I do?

    If we have missed your collection, please contact us so we can arrange another collection for you.

  • What happens if I change address?

    If you need to change service address, please contact us and we’ll organise this for you. Please note that not all services are available at all addresses.

  • How can I cancel my account?

    If you wish to cancel your service, please send us a message or get in contact with us on 0800 10 10 10.

  • How do I change or update my account details?

    You can update your name and contact number in the profile section of your logged in account. 

  • How do I change my notification preferences?

    To change your notifications, login and click on the profile icon in the top right corner of your screen and select My Profile.

    Tick or untick the Subscribe to text reminders and Subscribe to email reminders boxes based on your preferences and click Save Changes.

  • How do I view my invoices, credit notes, payments and pay my bill?

    To view your invoices credit notes and payments, login, select the profile icon in the top right corner of your screen, and select My Transaction. Here you will be able to view your invoices, credit notes, previous payments, and make new payments.

  • How can I see what I’ve paid?

    To see what you’ve paid in the past, login, click on the profile icon in the top right corner of the screen, and select Invoices & Payments. You can toggle between Invoices and Payments to view your payment history.

  • How do I order a FlexiBin on WMGO?

    FlexiBins need to be purchased in-store, or online, from one of our stockists. When you’re ready for a collection, you can book online through WMGO.

  • How do I view my upcoming collections?

    To view your upcoming collections, login and select Calendar in the top left corner. On this page you will be able to view you upcoming collections.

    If you have services at multiple properties, you can change the property you’re viewing collections for using the dropdown above the calendar.

  • Where can I download the WMGO app?

    You can download the PayAsUGO app from the Apple App Store or Google Play Store.

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0800 10 10 10

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Waste Management NZ Limited

318 East Tamaki Road, East Tamaki, Auckland 2013

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