WMGO

WMGO helps you buy and manage all your home’s waste needs. You can order a recurring wheelie bin services or one-off services like a skip or FlexiBin® collection.

You can view scheduled collections in your online calendar, receive collection notifications, and view and pay any invoices.

An account is created when you purchase your first service with WM New Zealand. The email address you sign up with will be your username, and you’ll be asked to select a password.

You can login to WMGO at https://go.wastemanagement.co.nz by clicking the Login button in the top right corner. Alternatively you can download the WMGO app from the Apple App Store or Google Play Store where you will also find the Login button in the top right corner.

Wheelie bins are available for garden, general waste, and recycling on 12-month terms. You can pay up front, or in monthly instalments.

Skips can be booked for general waste, garden waste, and cleanfill.

To purchase a FlexiBin, please visit one of our stockists. When you’re ready for your FlexiBin to be collected, your can order your collection through WMGO.

Please note that the services available may vary depending on the collection address.

You can order more than one wheelie bin during a single transaction on WMGO.

To book more than one skip or FlexiBin collection, you must place multiple orders.  

Yes, all services that you’ve purchased while logged in to your WMGO account will be available to manage in WMGO.

If you have a service you can’t view in WMGO, please contact us.

WMGO wheelie bin collections are a subscription service and cannot be paused.

If you have inconsistent or variable waste needs, PayAsUGO may provide a better solution. To find out more about PayAsUGO, click here.  

If you want to move from a WMGO service to a PayAsUGO service, please contact us.

You can reset your password by clicking here or by going to the login screen and selecting Forgot your password?.

If we have missed your collection, please contact us so we can arrange another collection for you.

If you need to change service address, please contact us and we’ll organise this for you. Please note that not all services are available at all addresses.

If you wish to cancel your service, please send us a message or get in contact with us on 0800 10 10 10.

You can update your name and contact number in the profile section of your logged in account. 

To change your notifications, login and click on the profile icon in the top right corner of your screen and select My Profile.

Tick or untick the Subscribe to text reminders and Subscribe to email reminders boxes based on your preferences and click Save Changes.

To view your invoices credit notes and payments, login, select the profile icon in the top right corner of your screen, and select My Transaction. Here you will be able to view your invoices, credit notes, previous payments, and make new payments.

To see what you’ve paid in the past, login, click on the profile icon in the top right corner of the screen, and select Invoices & Payments. You can toggle between Invoices and Payments to view your payment history.

FlexiBins need to be purchased in-store, or online, from one of our stockists. When you’re ready for a collection, you can book online through WMGO.

To view your upcoming collections, login and select Calendar in the top left corner. On this page you will be able to view you upcoming collections.

If you have services at multiple properties, you can change the property you’re viewing collections for using the dropdown above the calendar.

You can download the PayAsUGO app from the Apple App Store or Google Play Store.

Your invoice will appear in a different format if we don’t have your email address and your invoice is being sent by post. We recommend updating your details so we can get your invoice to you as soon as possible.

Invoice Summary (postal version) 

Your invoice shows a breakdown of all charges for the current bill in date order, grouped by address and service. There is a subtotal for each service at an address, concluding with the total amount due.

1. Customer Number – use this in any correspondence or payment reference.
2. Invoice Number – use this in any correspondence or payment reference.
3. Due Date – payment is required by this date.
4. Amount Due – this is the total amount due including GST on this invoice. It is not your outstanding balance.
5. Date - the service date or date a charge was processed.
6. Address - where the service has occurred.
7. PO Number – the purchase order number provided by you.
8. Service Description – a description of the charge or service provided.
9. Invoice Period – this is the billing period. Occasionally we may charge for services in previous periods if they were not invoiced in previous months.
10. Quantity – the number of bins serviced.
11. UOM – the unit of measure normally each (EA).
12. Price ex GST – the total charge for that line on the invoice.
13. Subtotal – the subtotal for that bin and material/waste type that address.
14. Total Due – the total amount due including GST on this invoice. It is not your outstanding balance.

Please contact us if you require a more detailed explanation of your invoice.

Invoice Summary

Your invoice shows a breakdown of all charges for the current bill in date order, grouped by address and service. There is a subtotal for each service at an address, concluding with the total amount due.

1. Customer Number – use this in any correspondence or payment reference.
2. Invoice Number – use this in any correspondence or payment reference.
3. Issue Date – issue date of invoice.
4. Due Date – payment is required by this date.
5. This Invoice Total – this is the total amount due including GST on this invoice. It is not your outstanding balance.
6. Description – a description of the charge or service provided.
7. Invoice Period – this is the billing period. Occasionally we may charge for services in previous periods if they were not invoiced in previous months.
8. Unit Price – individual unit price per bin.
9. Quantity – the number of bins serviced.
10. Amount - the total charge for that line on the invoice ex GST.
11. Address - where the service has occurred.
12. Subtotal – the subtotal for that bin and material/waste type for this site.
13. Amount – the total amount due including GST on this invoice. It is not your outstanding balance.

Please contact us if you require a more detailed explanation of your invoice.

Payment Options

You will find our payment details on the bottom of your invoice or here. You can make a payment by:

• Internet banking by selecting Waste Management NZ Ltd as the payee
• Online by credit card
• At any NZ PostShop

If you wish to pay via NZ PostShop you will need to reference the bar code at the top of your invoice. If your invoice does not have a bar code, please contact us here.

Invoice Messages

From time-to-time, we may include service updates or pricing notifications on the bottom of your invoice. You’ll find these below the payment options.

How to pay your invoice?

View our payment options here.

What if there is an issue with my invoice?

Email orders@wastemanagement.co.nz with your WM number, invoice number, and the details of the issue. We’ll investigate and follow up for more information if required. We aim to investigate and process any invoice issues within 28 days.

How to request a copy of an invoice?

Email orders@wastemanagement.co.nz with your WM number and the month you require an invoice for.

When are statements sent?

If your account is paid by the due date each month you will not receive a statement. If you require a statement, contact us here.