COVID-19 (CoronaVirus)

Update: essential services

Last update 27 March 2020

As of 11.59pm Wednesday 25 March, New Zealand will be at COVID-19 Alert Level 4: Eliminate, with the government mandating all businesses close for four weeks, except those considered essential services. 
Waste collection is an essential service. However, there will be some changes to the way we operate in order to help slow the spread of COVID-19 and reduce the number of team members collecting or processing different waste and recycling streams.

Note: for your council rates funded service, please visit your council website.

Waste collection services
The following advice applies to our collections of these waste streams nationally, except if you live in Kerikeri click here.

Please continue to present your bins as you have done in the past. However, understand that your service could be delayed. If your bin is not collected on your scheduled day, please continue to keep it accessible or on the kerbside. If you have an on-property collection, see note below.


General waste

  • For your home: We will continue to collect your household waste as normal. If you have an on-property collection, you will need to place it kerbside on your collection day during the Alert Level 4 period.
  • For your business: General waste from any business that is an essential service will be collected as normal, unless you advise us otherwise. 

Recycling

  • For your home: We will continue to collect your household mixed recycling, however this may go to landfill while we remain in Alert Level 4. If you have an on-property collection, you will need to place it kerbside on your collection day during the Alert Level 4 period.
  • For your business: 
    • Recycling from any business that is an essential service will also be collected as normal, unless you advise us otherwise, however this may go to landfill while we remain in Alert Level 4. 
    • Cardboard collections for businesses where we collect this material separately will be collected as normal and are striving to bale this material so it can be recycled. 

Garden, foodwaste and organic waste

  • For your home: We will continue to collect your household garden waste, however this may go to landfill while we remain in Alert Level 4. If you have an on-property collection, you will need to place it kerbside on your collection day during the Alert Level 4 period.
  • For your business: Greenwaste, foodwaste or organic collections from any business that is an essential service will be collected as normal, unless you advise us otherwise, however this may go to landfill while we remain in Alert LEVEL 4.

FlexiBin® 
Will be collected as normal.

Skips 
Will be collected as normal.


Hazardous and medical waste
For your business: Hazardous waste from any business that is an essential service will be collected as normal, unless you advise us otherwise. 

Oil recovery 
For your business: Oil recovery and delivery for any business that is an essential service will be collected and delivered as normal, unless you advise us otherwise. 

Partswasher
For your business: Servicing Partswasher machines can be arranged for any business that is an essential service. 

 

Access to our sites and facilities for the general public
The following advice applies to our operations nationally.
All sites, from landfills to transfer stations to our branches will be closed to visitors or the public.

Landfills and refuse transfer stations

  • Closed to the general public
  • Open to commercial customers who are deemed an essential service 
  • If you live in the Far North District click here

Living Earth and composting facilities

  • Living Earth Auckland: Closed 
  • Living Earth, Tirohia: Closed 
  • Living Earth Christchurch: Operating
  • Timaru composting facility: Closed  

Material Recovery Facilities 
Closed. Limited services for cardboard processing only


Building & Construction Resource Recovery Centres (BC&RRC), Auckland
Closed


Tyre Recycling Centre, Wiri, Auckland 
Closed


Visit this webpage for ongoing updates. If you would need to contact us, the best way to do so is through our Contact Form below. 


Thank you for your patience during this difficult time.
 

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If your request is urgent you can call us on 0800 10 10 10.

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