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Our Customers - Ā Mātau Kiritaki - Q4 2020

Our Customers - Ā Mātau Kiritaki - Q2 2021

Ko te whakahaere i ngā ratonga para me te taiao tētahi take e nui haere tōna hiranga ki ā mātau kiritaki, ā, e kitea ai tēnei i roto i tā mātau aromatawai ukauka. Ko te hiahia o ā mātau kiritaki kia mārama pai ake me pēhea te tutuki i ā rātau me ā rātau kaiwhakarato ā rātau whāinga kia whaitake, kia toitū.

Managing waste and environmental services is an issue of increasing importance to our customers. Our customers want to better understand how they and their suppliers can achieve their waste goals effectively and sustainably.

Goal 1: Improve Customer Experience

Key Actions

Implement ongoing improvements in digital and service delivery solutions for our customers.

Quarter 4 Update

System to collect NPS (Net Promotor Score) data created and due to go live during January 2021.

Goal 2: Enhance Customers Partnerships

Key Actions

Identify opportunities to partner with customers (and others) to implement new initiatives that support their sustainability goals.

Quarter 4 Update

Even with a number of new initiatives being delayed due to COVID-19’s impact on our customers and the local economy, six initiatives were rolled out across six different partnerships.

Goal 3: Improve Digital Solutions

Key Actions

  1. Increase the number of customers using digital solutions
  2. Launch online tools to provide better information about waste for customers.

Quarter 4 Update

  1. 12% increase in orders placed online or through digital channels in 2020
  2. GoBiz online tool launched for commercial customers to manage their accounts online, with over 300 customers signed up.