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Our Customers

Ko te whakahaere i ngā ratonga para me te taiao tētahi take e nui haere tōna hiranga ki ā mātau kiritaki, ā, e kitea ai tēnei i roto i tā mātau aromatawai ukauka. Ko te hiahia o ā mātau kiritaki kia mārama pai ake me pēhea te tutuki i ā rātau me ā rātau kaiwhakarato ā rātau whāinga kia whaitake, kia toitū.

Managing waste and environmental services is an issue of increasing importance to our customers along with embracing new technology and continuously improving the day to day activities that contribute to a highly effective, safe and optimised business that delivers greater customer value. Our customers want to partner with us to achieve their waste goals effectively and sustainably.

We understand the importance of new digital technology along with maintaining good old-fashioned service for our customers, and our goals are written to ensure we do so.

Our Future Focus - 2021-2025 Goals

Goals  Projects  2021 KPI  2025 KPI
Improve customer experience Implement ongoing improvements in digital and service delivery solutions for our customers. 5% year-on-year improvement in customer experience measure. 5% per annum increase in customer experience measure.
Enhance our partnerships with customers Identify opportunities to partner with customers (and others) to implement new initiatives that support their sustainability goals. 10 new initiatives implemented, with outcomes tracked and reported. 50 new initiatives implemented, with outcomes tracked and reported.
Improve digital solutions Increase the number of customers using digital solutions. 30% increase year-on-year in the number of orders placed online or through digital channels. 10% per annum increase in the number of orders placed online or through digital channels
year-on-year.
  Launch online tools to provide better information about waste for customers. At least one new solution launched with 100 visits per month. 10% per annum increase on number of visits to
online tools.

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