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Our Customers - Ā Mātau Kiritaki - Q3 2021

Our Customers - Ā Mātau Kiritaki - Q2 2021

Ko te whakahaere i ngā ratonga para me te taiao tētahi take e nui haere tōna hiranga ki ā mātau kiritaki, ā, e kitea ai tēnei i roto i tā mātau aromatawai ukauka. Ko te hiahia o ā mātau kiritaki kia mārama pai ake me pēhea te tutuki i ā rātau me ā rātau kaiwhakarato ā rātau whāinga kia whaitake, kia toitū.

Managing waste and environmental services is an issue of increasing importance to our customers. Our customers want to better understand how they and their suppliers can achieve their waste goals effectively and sustainably.

Goal 1: Improve Customer Experience

Key Actions

Implement ongoing improvements in digital and service delivery solutions for our customers.

Quarter 3 Update

We closed out Q3 with a good improvement in our customer experience measure and we are on track to exceed the 2025 goal by end of 2021.

Goal 2: Enhance Customers Partnerships

Key Actions

Identify opportunities to partner with customers (and others) to implement new initiatives that support their sustainability goals.

Quarter 3 Update

A range of initiatives including:

  1. New landfill vs recycle report launched – with updated data metrics, graphs and improved background datasets
  2. Thinkstep Workshop: UNSDG workshop hosted, in partnership with Thinkstep, with 35+ customers attending
  3. Christchurch Open Day for customers on waste and sustainability

Goal 3: Improve Digital Solutions

Key Actions

  1. Increase the number of customers using digital solutions
  2. Launch online tools to provide better information about waste for customers.

Quarter 3 Update

Our new website has now been launched and during Q4 we are improving the About Us section to provide better information about waste