Here is everything you need to know about purchasing and using our services through this webpage.*
1. Making orders
When you place an order with us, you agree to use our services on a regular, ongoing basis unless you opt-out of a scheduled collection in accordance with clause 3 or until you cancel in accordance with clause 6. You will need an email address that you check regularly, as this is how we will communicate with you.
2. Delivering your bin
We will deliver your bin within five working days of confirmation of your order.
3. Scheduled collections
We will empty your bin on the scheduled collection date, or within two working days after your scheduled collection date, unless we have let you know in advance by email or text message that the date has changed. Where your scheduled collection falls on a public holiday your collection day may change. We will aim to let you know at least 48 hours before your scheduled collection if the date will change.
If you do not want your bin collected on the scheduled collection date, you will need to use this webpage to notify WM 48 hours before your scheduled collection date. For example, if your scheduled collection is Friday you will need to suspend your collection by Wednesday at the latest.
Our price is determined by the service address you provided to the webpage, so any change to your address may result in a different price being charged. Our prices include GST.
You can pay in advance at the time you submit your order by direct debit to your credit card. You can top-up your account at any time using the webpage. Your minimum top up amount is based on the waste collection services you have ordered. When your account balance falls below your minimum top up amount, we will automatically top you up by this amount from your credit card.
6. Cancelling your service
You can end your services at any time through this webpage. If you cancel our services we will refund any credit balance on your account.
7. Money back guarantee
If we are not able to deliver your bin or collect your waste in accordance with the timeframes set out above, we will refund you the charge for your missed service. To claim your money back, please let us know within 5 working days of your missed service, on the “Ask for help?” page on this webpage.
8. Using and looking after your bin
i. Put your bin out by 7am on the day of your collection.
ii. Place your bin on the footpath, grass verge or berm closest to where our collection vehicle passes, with its handles facing your house. Make sure the bin is clear of trees and other obstructions like parked cars or street lights.
iii. Contain all the waste inside your bin without letting it spill over, and ensure the lid is closed.
iv. Ensure your Garden Waste bin contains approved organic waste as outlined in clause 9 below.
Please do NOT:
i. Light fires in the bin.
ii. Put any liquids or explosive, toxic, dangerous, hazardous or noxious materials in the bin. This includes materials like asbestos, acids, solvents, paints, unwrapped broken glass, minerals, grease or cooking oil, or concrete.
iii. Fill the bin to overflowing. If the lid of your bin cannot close or there is waste on top of the lid or around the bin, we may not collect your bin.
iv. Allow the waste in your bin to exceed 50kgs. If your bin exceeds 50kgs we may charge you for the excess weight or we may not collect your bin.
9. Garden Waste
If you have signed up for Garden Waste Services, please ensure that your Garden Waste only contains approved organic waste. We cannot accept bamboo, flax, dirt or soil, rocks, household rubbish, newspaper, old compost, cooked food, woodchips or stumps or branches bigger than 100mm in diameter.. Bins containing any forbidden material will not be taken as this cannot be composted successfully. An additional charge will apply if forbidden material is found in the bin.
You will be liable to us for any damage to our bins whilst in your possession, fair wear and tear excluded and for any liability we incur as a result of you not using and looking after your bin as detailed in clauses 8 and 9.
11. Making changes
a) Changes to Terms
From time to time we may need to change these Terms, including adding new ones. We want to make sure we’re acting reasonably and in good faith. If any changes we make could have a detrimental impact on you, we will give you at least 28 days’ notice of the change. We will tell you by emailing you, and we will publish the change on our webpage. Continuing to use our services after being notified in this way indicates you accept the changes. If you do not agree to the changes, you have the right to terminate this agreement.
b) Changes to Charges
We may change our prices from time to time. If our prices go down for any services, we will make the change immediately. We will tell you about the change as soon as possible afterwards by emailing you, and publishing the change on our webpage. When we increase the prices for any services and you are impacted by the change, we will give you 28 days’ notice. We will notify you by emailing you, and publishing the changed prices on our webpage.
c) Changes to Services
We may change our services from time to time. If the change is within our control, we will provide you 28 days’ notice of such alterations. We will tell you about any such changes by emailing you, and publishing the change on our webpage.
You authorise us to collect, keep and use personal information you provided to this webpage to process payment for our services, or for any other purpose that you authorise. We comply with the Privacy Act 2020, and you have the right to access and correct any personal information we hold about you (there may be a reasonable charge for this).
*In these Terms, "us" “our” or "we" means Waste Management NZ Limited (the owner of this webpage), and “you” means our customer, who purchases services from us on this webpage.