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New Coromandel Peninsula/Hauraki Plains Customers

  • What if I don't know how to use an app?

    You can still access your account by logging onto a computer. You don’t need to use a mobile for this. Our app is simple and easy to use. Learn more about it here.

  • What if I don’t have a credit card?

    Unfortunately, we cannot offer our PayAsUGO/Holiday Home plan without a credit card. Alternatively, you can sign up for our monthly or advanced bill payment plan which accepts direct debit or credit payment options. 

  • Can I get a regular collection?

    Yes, with PayAsUGO you can set a regular (weekly) scheduled collection and pause the service
    whenever you need to. Your collection day will be the same day every week. Alternatively, you can sign up to our monthly or advanced bill payment plan (WMGO) which accepts direct debit or credit payment options. If you want to sign up for direct debit, please fill out the direct debit form and email through to credit@wm.nz along with your WM number, first, last name and address. 

  • How do I cancel and when will my bin be removed?

    You can send us a message. We’ll need 28 days’ notice before we can process your cancellation and will be in touch about the removal of your bin. 

  • Why can’t you empty my bin from my property anymore?

    We’re changing the way we collect your bin to make it safer and more efficient for both you and our
    drivers.

  • I already have a bin and want to sign up to PayAsUGO; how do I swap bin sizes?

    Simply sign up and select the bin size you desire. We’ll take care of that and organise a bin exchange.

  • Where can I find a copy of the terms and conditions?

    You can find a copy of our general terms and conditions here.

  • My bin doesn’t have a bin liner in it?

    Fortunately, we don’t need a bin liner to continue collecting your waste. By removing this single-use bin liner we’re making your service more sustainable. If you want an environmentally friendlier alternative, you can place newspaper in the bottom of your bin after each collection.

  • How do I set up a direct debit payment?

    If you want to sign up for direct debit, please fill out the direct debit form and email it to credit@wm.nz along with your WM number, first, last name and address. 

  • How do I read my invoice?

    For commercial customers, you can find information here.
    For residential customers, you can find information here.